Social housing is a vital part of the fabric of our society, providing affordable and specialist accommodation for millions of people through a diverse range of providers. To achieve excellence in service delivery you need an organisation that is properly structured, well managed and has effective governance.

Course content: This An introduction to social housing online training course focuses on:

Who provides social housing

Developing an understanding of key housing terms

The knowledge and skills needed to deliver outstanding services

The importance of the board in governance and the skills members need

The key structures found in a well-organised provider

Types of tenancies offered

The role of involved residents.