This course is ideally suited to those employees who want to gain confidence and be more assertive and for those who want to reduce their aggression in the workplace.

By attending this course delegates will learn:

– To recognise the key behaviours on the Assertiveness Spectrum

– How to use techniques for improving communication, bargaining, and handling others

– To Improve their assertive behaviour through specific techniques tailored to needs of the individual

– Eight great Assertiveness Techniques for communication, persistence, learning to say no, dealing with criticism and disagreeing with others.

– To recognise areas where they feel most confident and develop strategies for adapting their behaviour in areas where they feel less self-assured.

– To manage their self-esteem and grow in confidence