This apprenticeship is suitable for people working across a wide variety of businesses including bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers.

Throughout this apprenticeship, the apprentice will learn the below:

– customer service principles and practices – including building customer profiles, brand standards and creating customer centric cultures

– business principles and practices – including financial and risk management, operating procedures and sales and marketing

– leadership – including acting as a role model, leadership styles and supervisory management skills

– team management – including performance and resource management and motivating and supporting team members

– specialist bar, concierge, events, food and beverage, front office, hospitality outlet or house keeping supervising skills

– health and safety standards, regulations and legislation within a hospitality environment