Improvement Technicians are responsible for delivery and coaching of improvement activity within an area of responsibility, often associated with Lean and Six Sigma methodologies. They can be found across all industry sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms etc.

Typically, Technicians work as a member of an operational team to resolve problems – preventing re-occurrence, engaging others in issues affecting them and to support the improvement of performance.

There are a variety of job titles associated with the occupation, these include, but are not limited to: Business Improvement Co-ordinator, Continuous Improvement Executive, Process Technician, Operational Excellence/Lean Engineer, Lean Six Sigma Yellow belt and Quality Control Analyst.

This apprenticeship will cover:

– Compliance

– Team formation and leadership

– Self-development

– Project management

– Change management

– Principles and methods

– Projects, selection and scope

– Problem definition

– Process mapping and analysis

– Data acquisition for analysis

– Basic statistics and measures

– Process capability and performance

– Root cause analysis

– Experimentation

– Identification and prioritisation

– Sustainability and control