In this apprenticeship, learn how to deliver excellent customer service in a fast-paced

hospitality environment. From welcoming guests and taking payments to handling

enquiries and resolving issues, you’ll be the friendly face of the business. Gain the skills

and knowledge to deliver memorable guest experiences, whether you’re greeting diners,

checking in guests, or responding to bookings and enquiries, all while meeting hospitality

standards and expectations.

You’ll be supported every step of the way by your own HIT Vocational Trainer, with regular

face-to-face and online sessions. We’re also specialists in English and maths – we’ll assess

your needs and give you tailored support if you need a boost.