There will be occasions when, despite earlier work, a tenant is accruing rent arrears and the focus moves to recovery. This stage in the process requires a different approach and new skills to achieve the twin objectives of recovering arrears and sustaining tenancies. Securing a positive outcome takes more than a well designed and implemented escalation policy: the combination of both soft and technical skills sits at the heart of success.

Course content: This Management and recovery of rent arrears course focuses on:

How to maximise arrears recovery

How to use effective sales, negotiation and influencing techniques

Working with tenants with multiple debts

Key characteristics of good information management systems

A comprehensive guide to the legal process and arrears recovery.