In their daily work an employee in this occupation interacts with customers and end users, and as such require a high level of customer service. Technicians can find themselves working inside or outside a customers’ property as well as on building sites.

An employee in this occupation will be responsible for working both independently with a minimum of supervision and also as a member of a team involving close liaison and cooperation with site and line management, colleagues and other trades.

All technicians will be required to work on typical plumbing elements such as hot and cold water systems and storage, supplies to dwellings and associated pipework, above-ground pipework, connection to below-ground installation and maintenance of domestic natural gas systems and central heating and hot water appliances, sanitary pipework, fittings and furniture. Appliances and equipment can include central heating boilers, bathroom furniture, sanitary appliances, drainage and rainwater systems.