Minutes capture discussions, decisions and actions; providing a record of a meeting, but what should they look like? What needs to be included and what can be omitted? In addition, taking minutes can be challenging, this course will look at strategies to address difficult situations and explores the relationship between the minute taker and others. Course content: This taking minutes course focuses on: The purpose of minutes The relationship between the minute taker and others Potential difficulties you may face and strategies to overcome them Techniques for taking minutes Different minute layouts and styles to suit your audience