This apprenticeship is designed for team leaders/supervisors with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.

The apprentice will learn:

– team management principles – including team dynamics, motivation and managing resources and workloads

– leadership techniques – including coaching, decision making, role modelling and managing change

– performance management – including absence management, conducting appraisals, setting goals and objectives

– relationship management – including negotiation and networking skills and customer and stakeholder management

– communications – including active listening, chairing meetings, presentation and digital, verbal and written communication skills

– human resources (HR) and legal requirements – including equality, diversity and inclusion

– operational and project management – including planning and prioritisation, collecting, analysing and using data and risk management

– financial management – including controlling budgets, delivering value for money and governance and compliance

The apprentice will likely have a job title such as Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.